|
Welcome to
DSMparts.com Help
How can I pay for my order?
We accept Visa,
MasterCard, American Express, Discover, Paypal, Money Orders, and Bank Wire
Transfers.
How do I place a phone
order?
Phone orders can be placed Monday-Friday 8:30am-8pm eastern by calling our offices or by clicking Live Help to request call back.
Is it safe to enter my credit card numbers on
DSMparts.com?
Our store uses GeoTrust 128Bit SSL technology to protect your credit card
information. 128Bit SSL technology is safer then using your credit card in a
store, gas station, or restaurant.
What if I want to get my
items faster?
You can select a different shipping speed by
clicking the radio button next to that option on the order form. Note that
changing your shipping speed to a faster method will not improve the
estimated shipping date, but your estimated delivery date will improve.
If I request two-Day
Shipping, will I get my order in 48 hours?
Not all of the items listed on our site are
available immediately, so selecting Two-Day or Three-Day Shipping does not
necessarily mean your order will arrive in two or three days. There is no
weekend pickup or delivery for Two-Day or Three-Day Shipping.
How much is shipping?
Shipping is calculated during checkout once you enter the delivery zip code.
Shipping is calculated in "Real-Time" to avoid shipping charge markups. If
you are an international customer or having problems during checkout,
contact us
Why must DSMparts.com verify my shipping address?
For
fraud prevention purposes, if your billing and shipping addresses are
different, we must verify your shipping address. Please contact the bank
that issued your credit card and have your shipping address listed as an
alternate address in that bank's memo field.
How do I track an order?
Login to
your account and view order history.
How can I cancel an order or
make adjustments to my order?
Contact us
to cancel or make order adjustments.
Are you missing an item from
your order?
In order to fill your order quickly and
efficiently with items already in stock at different warehouses, we may have
split your order into multiple shipments. If this is the case, rest assured
that you will not be charged any additional shipping costs beyond those you
had originally authorized.
Did you receive a damaged or
defective item?
If
the item has a damaged or defective part, we recommend that you contact the
manufacturer to see if they can have this part shipped directly to you. You
can usually find contact information listed in the product manual that came
with the item. Otherwise, contact us via email. We'll ask you to indicate
the number of items you're returning, the reason for return, and whether you
would like a refund or a replacement item sent to you. If your items were
damaged in shipping, save ALL PACKAGING and we will file an insurance claim.
How long does it take to receive my refund?
(cancelled or returned orders)
Refunds are requested after we receive and process your return. You should
expect to receive your refund within four weeks of giving your package to
the return shipper, however, in many cases you will receive a refund more
quickly. This time period includes the transit time for us to receive your
return from the shipper (5 to 10 business days), the time it takes us to
process your return once we receive it (3 to 5 business days), and the time
it takes your bank to process our refund request (up to 1 billing
statement for most banks). We'll notify you via e-mail of your refund
once we've received and processed the returned item.
|
